Refund policy

Last updated: October 6, 2026

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong item or is missing an item or part, contact amaalo at amaa99991@gmail.com within 30 days of delivery. Include your order number, a description of the issue and clear photos of the item and packaging. We may request a short video if photos do not show the issue.

We will review the issue and confirm the appropriate resolution, such as a replacement or refund, consistent with your applicable consumer rights. If a parcel has not arrived, contact us with your order number and any tracking details so we can investigate.

Contact us before returning anything

Please contact us before sending an item back. If a physical return is needed, we will confirm the return instructions, destination and shipping arrangements with you. Do not send a return to the address on the parcel without our instructions.

Change-of-mind returns

We do not currently offer change-of-mind returns or exchanges, except where required by applicable law.

Your legal rights

This policy does not exclude or limit any consumer rights or remedies that cannot lawfully be excluded or limited. The 30-day reporting request does not shorten any mandatory legal period.